Why I can't login using my email address and password?

Usually this is caused by the incorrect password. Please note that the password is case sensitive. If you are not sure what password you entered before, you may request your password by using the "Forgot Your Password?" feature on our website.

The other possible cause is that your web browser's cookie function may be disabled. To access PDHonline's personalized web pages, you need to turn on the cookie function in your web browser per instructions below.

If you're using Internet Explorer Version 6.0 or higher (you can find your browser's version in Help menu):
1. Choose Tools, then
2. Internet Options.
3. Click the Privacy tab,
4. Move the slider to the bottom to Accept All Cookies.
Note: You may also click the Edit button to override cookie handling for individual websites or click the Advanced button to override automatic cookie handling.

If you're using Internet Explorer Version 5.0 or 5.5:
1. Choose Tools, then
2. Internet Options.
3. Click the Security tab,
4. Click Internet, then Custom Level.
5. Scroll down to Cookies and Enable per-session cookies (not stored).

If you're using Netscape Communicator 4.0 or later version:
On your Task Bar, click:
1. Edit, then
2. Preferences, then
3. click on Advanced.
4. Select "Enable all cookies" in the box labeled "Cookies".

If enabling the cookie function in your browser does not eliminate the problem and your web browser is not the latest version, we recommend you to download the latest Microsoft Internet Explorer or download the latest Netscape Communicator.


If you still can't login after enabling the cookie function, please call us at 703-478-6833 for additional help.