Frequently Asked Questions/Online Help

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Certificates & Reporting PDH Requirements All FAQ's

  1. Are the PDH credits awarded by PDH Center through PDHcenter.com/PDHonline.org recognized by the various state boards of registration for PE & PLS?
  2. Are the LU credits awarded by PDH Center through PDHcenter.com/PDHonline.org recognized by the various state boards of registration for architects?
  3. How does your continuing education program work?
  4. How do I take an online course?
  5. How much time will I be allowed to complete a course?
  6. How do I pay for the online courses?
  7. Why didn't my credit card transaction go through?
  8. How do I know my credit card transaction is secure?
  9. How do I convert a CEU to a PDH or an LU?
  10. How much do online courses cost?
  11. How can I get a receipt for my purchase?
  12. How can I get an additional certificate of completion?
  13. How can I retrieve my password?
  14. How can I get a complete record of the courses I have taken from your website?
  15. How can I contact the instructor?
  16. How can I get a copy of the PDHonline course catalog?
  17. How can I update my personal information?
  18. How may I become a PDHonline course provider?
  19. How many questions are in each quiz?
  20. Why can't I enter PDHonline Course Library after I completed the registration?
  21. Why can't I login using my email address (user ID) and password?
  22. Why can't I open the PDF files on your website?
  23. Why can't I access the course or quiz after online payment?
  24. Why do you have several almost identical websites?
  25. What are the advantages of taking online courses?
  26. What happens if I miss the live webinar?
  27. What computer system and software do I need to view online courses?
  28. What is the passing score for PDHonline quizzes?
  29. What are the definitions of PDH, LU and CEU?
  30. What is the PDH or CPC requirement in each state?
  31. What kinds of activities are qualified as PDH activities?
  32. Do I have another chance to take the quiz if I fail on the first attempt?
  33. Do I have to be online the entire time to take a course?
  34. Do I need to submit a copy of the certificate of completion to my state board?
  35. Do you offer corporate training programs?
  36. Do you report PDH credits to the state boards?
  37. Do you offer group discounts?
  38. Do you share my contact information with anyone?
  39. Do you accept all major credit cards?
  40. Do you offer correspondence courses?
  41. Do you offer live seminars?
  42. Do you report Learning Units directly to the AIA for AIA members?
  43. What does HSW mean for AIA/CES registered courses?
  44. Which states have mandatory Continuing Professional Competency (CPC) requirements?
  45. Is one PDH unit equal to one hour of continuing education (one contact hour)?
  46. Where can I get answers for other questions about continuing education?
  47. Can I access online courses from any computer after the purchase?
  48. Why can't I find my PDH records at myfloridalicense.com?
  49. Why can't I find my previous PDH course purchase or completed course records in My Account?
  50. Why can't I receive the password I requested through your website?

If you could not find the answer to your question, please send your question through "Contact Us".


1. Are the PDH credits awarded by PDH Center through PDHcenter.com/PDHonline.org recognized by the various state boards of registration for PE & PLS?

Florida Board Approval Letter Louisiana Board Approval Letter Maryland Board Approval Letter New Jersey Board Approval Letter New York Board Approval Letter North Carolina Board Approval Letter Tennessee Board Approval Letter Tennessee Board Approval Letter Tennessee Board Approval Letter


Professional Engineer (PE):

We are an Approved PDH Course Provider (Sponsor) for PE in the ALL the states that require approval or have pre-approval program. These states are:

  1. Florida (#0003413)
  2. Louisiana
  3. New York*
  4. North Carolina

The following state PE boards require mandatory continuing education, but do not pre-approve any continuing education provider or activity. They leave the choice up to you:

  1. Alabama
  2. Arkansas
  3. Georgia
  4. Idaho
  5. Illinois
  6. Iowa
  7. Kansas
  8. Maine
  9. Minnesota
  10. Mississippi
  11. Missouri
  12. Montana
  13. Nebraska
  14. Nevada
  15. New Hampshire
  16. New Mexico
  17. Oklahoma
  18. Oregon
  19. South Carolina
  20. South Dakota
  21. Tennessee
  22. Texas
  23. Utah
  24. West Virginia
  25. Wyoming

Approved Sponsor/Provider

All of our online courses comply with the Continuing Professional Competency Guidelines published by National Council of Examiners for Engineering and Surveying (NCEES) and, therefore, should be acceptable to all the state boards requiring mandatory continuing education. In order for your state board to accept your PDH's, you need to choose courses that will maintain, improve, or expand the skills and knowledge related to your field of practice.

PDH Center (PDHonline.org/PDHcenter.com) is a Board Approved or Recognized Sponsor/Provider of continuing education activities for Professional Engineers in the following states:

*Attention NY Licensed PE & PLS:

PDHonline.org, Inc./PDH Center is a New York State Board Approved Continuing Education Sponsor. There are two categories of acceptable continuing education in the state of New York:

 
  1. Educational Activities : A maximum of 18 hours may be in educational activities for professional engineers and a maximum of 8 hours may be in educational activities for land surveyors. Acceptable educational activities include online courses, audio/video courses, and other structured self-study programs that include a testing instrument and is offered by an approved sponsor. PDH online courses in the following areas belong to this category and are accepted by the New York State Board:

    • Technical courses in all subject areas.
    • Courses related to laws and regulations governing the practice of engineering and/or land surveying in the state of New York.
    • Courses related to matters of laws and ethics that contribute to the health and welfare of the public.

    Note: New York State Board does not accept courses that do not directly contribute to the professional practice in the state of New York, which include:


    • Courses related to office management, risk management, leadership, marketing, accounting, financial planning, insurance, real estate, and basic CAD.
    • Courses addressing the laws and rules for practicing engineering and/or land surveying in states other than the New York state.

  2. Live Courses: A minimum of 18 hours of continuing education must be completed in live courses for professional engineers and a minimum of 16 hours of continuing education must be completed in live courses for land surveyors. All 36 hours for professional engineers or 24 hours for land surveyors may be completed through acceptable live courses. Acceptable live courses include webinars, seminars, workshops, lectures, technical presentations, telecourses, teleconferences, and other instructional methods that provide a student the opportunity for immediate interaction with an instructor/presenter. Our webinars belong to this category and are accepted by the New York State Board as continuing education courses.

In addition, we are a Board Approved or Recognized Sponsor/Provider of continuing education activities for Professional Land Surveyors in the following states:

To our knowledge, Louisiana, North Carolina, New York and Florida are the only four states that currently pre-approve courses or providers (vendors) in both engineering and surveying fields. Although Kentucky has separate pre-approval programs for land surveyors' continuing education activities, they usually accept courses pre-approved by another jurisdiction. In other states that have mandatory Continuing Professional Competency (CPC) requirements, it is generally the responsibility of the engineers and surveyors to select courses that meet the state guidelines. The typical state guidelines define a qualified course as one whose purpose and objective are clear with a content that will "maintain, improve, or expand the skills and knowledge of the licensee's field of practice".

Designation as an Approved Sponsor/Provider indicates recognition by the Board of our online courses as meeting the required standards. Professional engineers and land surveyors in Florida and New York as well as professional land surveyors in Tennessee, Missouri, Texas, Kentucky and New Jersey are required to take continuing education courses from Approved Providers. In Arkansas, Louisiana and North Carolina, engineers and surveyors are not required to take courses from Approved Sponsors, but if they do, they are assured that their PDH credits will be accepted by the Board.

As an approved continuing education provider, PDH Center (PDHcenter.com/PDHonline.org) maintains records of all online PDH activities for at least seven (7) years. Our records include the name of the attendee who satisfactorily completed the course, type of activity claimed, date of activity, instructor's name, sponsoring organization, and the PDH credits earned. Copies of these records may be requested by sending emails to info@PDHcenter.com for audit verification purposes.

As an approved continuing education provider, PDH Center (PDHcenter.com/PDHonline.org) submits monthly or quarterly reports, including the names and license numbers of North Carolina PE & PLS, Florida PE & PLS, Tennessee PLS and Texas PLS completing the PDHonline courses during that month or quarter and the PDH credits earned, to the respective board of registration for professional engineers and surveyors. Florida, North Carolina, Tennessee and Texas are the only four states that require reporting from the approved continuing education providers.

Note: Most states requiring CPC (CPD or PDH) do not pre-approve courses or providers (vendors), and leave the choice to the licensees. Click on FAQ for more information.

 






Land Surveyor (LS):

We are an Approved PDH Course Provider (Sponsor) for LS in the following states:

  1. Florida (Our CEP# 0002496)
  2. Louisiana
  3. Maryland
  4. Missouri
  5. New Jersey
  6. New York*
  7. North Carolina
  8. Tennessee
  9. Texas
  10. Vermont

The following state LS boards require mandatory continuing education, but do not pre-approve any continuing education provider or activity. They leave the choice up to you:

  1. Alabama
  2. Arkansas
  3. Georgia
  4. Idaho
  5. Illinois
  6. Iowa
  7. Kansas
  8. Maine
  9. Minnesota
  10. Mississippi
  11. Montana
  12. Nebraska
  13. Nevada
  14. New Hampshire
  15. New Mexico
  16. Oklahoma
  17. Oregon
  18. South Carolina
  19. South Dakota
  20. West Virginia
  21. Wyoming

Our courses have not been directly registered with and approved by the following state LS boards:

  1. Delaware
  2. Kentucky**

**Kentucky land surveyors may take PDH online courses specifically approved by other state land surveying boards since KY LS Board accepts courses approved by their counterparts in other states.

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2. Are the LU credits awarded by PDH Center through PDHcenter.com/PDHonline.org recognized by the various state boards of registration for architects?


Mandatory Continuing Education is required for architects in the following states:
  1. Alabama
  2. Arkansas
  3. Delaware
  4. Florida
  5. Georgia
  6. Idaho
  7. Illinois
  8. Iowa
  9. Kansas
  10. Kentucky
  11. Louisiana
  12. Maryland
  13. Massachusetts
  14. Minnesota
  15. Mississippi
  16. Nebraska
  17. New Jersey
  18. New Mexico
  19. New York
  20. North Carolina
  21. Oklahoma
  22. Oregon
  23. Rhode Island
  24. South Carolina
  25. South Dakota
  26. Tennessee
  27. Texas
  28. Vermont
  29. West Virginia
  30. Wyoming

AIA/CES Registered Provider

PDH Center is an AIA/CES Registered Provider (Provider #J681). Continuing education credits awarded by PDH Center through PDHcenter.com/PDHonline.org are acceptable by most state architectural boards requiring Mandatory Continuing Education (MCE) for re-licensure. All of our AIA/CES registered courses comply with the guidelines and criteria established by the American Institute of Architects (AIA).

If you are an architect and would like to receive AIA/CES Learning Units (LUs), you must take the courses listed under the category of "AIA/CES Registered Courses". Providing your AIA membership number when completing your profile will allow us to officially report your LUs.

Our designation by the AIA as an AIA/CES Registered Provider indicates recognition of our online courses as meeting the required standards. Many of our online courses also satisfy the Health, Safety and Welfare (HSW) related training requirement mandated by the AIA and many state boards for architects.

As an AIA/CES Registered Provider, PDH Center maintains records of all online continuing education activities for at least seven (7) years. Our records include the name of the attendee who satisfactorily completed the course, the type and date of activity, the instructor's name, the sponsoring organization, and the PDH/LU credits earned. Copies of these records for audit verification purposes may be requested by sending emails to info@PDHcenter.com.

As an AIA/CES Registered Provider, PDH Center submits monthly reports, including the names and AIA numbers of all AIA members completing the PDHonline courses and the Learning Units (LU) earned, to the Oklahoma AIA/CES Records office. Because Learning Units are entered into a database manually by AIA staff, it will take approximately 8 weeks for your Learning Units to appear on your AIA transcript.

Note: Almost all states requiring MCE accept courses offered by AIA/CES Registered Providers. Click on Details for more information.

 

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3. How does your continuing education program work?

All PDHonline courses are designed with a clear purpose and objective to maintain, improve, or expand the skills and knowledge relevant to the licensee's field of practice. Courses offered by PDH Center are the state-of-the-art in the field of engineering and surveying. Each lecture is supplemented with new learning materials including links to additional resources and a quiz to help the attendee earn professional development hours (PDH units) or AIA Learning Units (LU).

Developed and maintained by professional engineers, PDHonline.org/PDHcenter.com is a fully automated virtual classroom dedicated to the online continuing education for engineers, surveyors and architects. Our server is programmed to conduct quizzes, issue Certificates of Completion, and keep records of your PDH activities on a 24/7 schedule.

All the online courses offered by PDHonline.org/PDHcenter.com comply with the model guidelines published by National Council of Examiners for Engineering and Surveying (NCEES), which are adopted by most state boards of registration for PE & PLS. Our online courses registered with the AIA/CES meet the guidelines and criteria established by the American Institute of Architects' Continuing Education System (AIA/CES).

Because they are selected based on their educational background and practical experience, PDHonline instructors are qualified to teach the subject matter. Many of them have over ten years of practical experience, and are registered professionals in their field of practice.


As an approved continuing education provider, PDHonline.org/PDHcenter.com maintains records of all online PDH activities for at least seven (7) years. Our records include the name of the attendee who satisfactorily completed the course, the type of activity, date of the activity, the instructor's name, sponsoring organization, and the PDH credits earned. Copies of these records for audit verification purposes may be requested by sending emails to info@PDHonline.org.

Three states require continuing education providers to submit reports to their respective boards of registration. As an approved provider, PDH Center submits monthly or quarterly reports. These reports include the names and license numbers of all Florida PE & PLS, North Carolina PE & PLS and Tennessee PLS, completing PDHonline courses during that month or quarter and the PDH credits earned.

As an AIA/CES Registered Provider, PDH Center submits monthly reports, including the names and AIA numbers of all AIA members completing the PDHonline courses and the Learning Units (LU) earned, to the Oklahoma AIA/CES Records office.

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4. How do I take an online course?

Because it is not necessary to study the course materials online immediately after purchase, there are three methods you may use to take an online course.

Method A: Treat the online course like it is a home-study course. Here is the recommended procedure:

  1. Purchase the course using one of the payment options.
  2. Download the course files if they are in PDF or Word format.
  3. Print the course materials and quiz questions from your browser.
  4. Study the course materials at your own pace.
  5. Complete the quiz on paper (off-line) if you like.
  6. Log onto our website and enter your quiz answers - our computer will grade your quiz immediately.
  7. Take the quiz again without additional charge, if you fail the quiz.
  8. Print the certificate of completion when you pass the quiz.
Method B: Take the online course entirely by computer. Here is the recommended procedure:
  1. Purchase the course using one of the payment options.
  2. Review the quiz questions online - you may optionally print the quiz questions.
  3. You may save the course materials and quiz questions on your computer for off-line study.
  4. Study the course materials at your own pace online or off-line.
  5. Complete the quiz online - our computer will grade your quiz immediately.
  6. Take the quiz again without additional charge, if you fail the quiz.
  7. Print the certificate of completion when you pass the quiz.
Method C: Take the online course using any combination of the techniques mentioned in Methods A & B.
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5. How much time will I be allowed to complete a course?

You have one year from the date of purchase to complete the course.

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6. How do I pay for the online courses?

To obtain PDH credits for any PDH online course, you must purchase the course and take a quiz. There are two payment options:

1. Payment by Credit Card or eCheck through Express Checkout or PayPal.com.

Visa, MasterCard, AMEX & Discover Visa, MasterCard & eCheck
Authorize.net PayPal.com

We accept Visa, MasterCard, American Express and Discover. Please choose the Express Checkout option if you want to use the Discover or American Express Corporate Credit Card or if you cannot make an instant online purchase due to certain restrictions at PayPal.com. If you experience any other problem with PayPal.com, you may contact them at 1-888-221-1161.

2. Payment by Check or Money Order

If you experience any difficulties in paying by credit card online or prefer to pay by check, you may purchase the course by sending a check or money order to:
PDHcenter.com
2410 Dakota Lakes Drive
Herndon, VA 20171-2995
U.S.A.
Note: The check or money order should be made payable to PDHcenter.com, and must be drawn on a US bank in US dollars. Once we receive your payment, we will notify you by email so that you can take the quiz and obtain your Certificate of Completion.

3. Payment by Credit Card through Phone, Fax or Email

We also accept credit card orders over the phone, fax or email if you provide us the following information:
Your name
Your daytime phone number
Credit card number
Credit card expiration date
The name on the credit card
The 5-digit zipcode on the credit card statements
Course numbers or titles
Here is our phone number: (703) 478-6833, fax number: (703) 481-9535, and email address: info@PDHcenter.com. Once we receive your order, we will notify you by email about the course activation.

4. Payment through Purchase Order or Corporate Account

We accept purchase orders or corporate accounts. Please email us at info@PDHcenter.com and provide the following information to set up your corporate account or purchase order:
Your name
Your company name
Your company address
Your company phone & fax numbers
The name & email of the contact person
Course numbers or titles
Special arrangement can be made to activate the courses using your corporate purchase order. Please contact us by phone or through email for details.
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7. Why didn't my credit card transaction go through?

Online credit card tranaction failure could be caused by one of the following reasons:

1. Your credit card company may have placed a hold on your credit card transaction. In this case, you will receive the following message on the payment screen:


(2) This transaction has been declined.

To resolve this issue, you need to contact your credit card company to ask them to remove any restriction they have placed on your credit card (they can do so instantly within their systems). Then you can re-submit your transaction online.

2. The billing zip code you entered may not match with your credit card company's record. In this case, you will receive the following message on the payment screen:


(27) The transaction resulted in an AVS mismatch. The address provided does not match billing address of cardholder.

When the error message (27) above appears on the screen, please verify the billing zip code against the one on your credit card statement, close the old payment screen and re-submit the transaction again from the BUY link using the correct billing zip code. If you receive your credit card statement at your home address, your billing zip code should be your home zip code. Your billing zip code must match the first 5-digits of the zip code on your credit card statement to be successfully processed by our online payment system. If you do not have the correct billing zip code, you may place your order over the phone by calling 703-478-6833.

3. Occasionally, the following error message may result after you re-submit the transaction:


(98) This transaction cannot be accepted.

If the error message (98) above appears on the payment screen, please close the payment screen (the one with a light yellow background) and re-start the payment process. If the problem persists, please call us at 703-478-6833 to place your order over the phone.

4. Occasionally, the following error message may appear when our primary payment gateway is temporarily not available:


(131) This transaction cannot be accepted at this time.

If the error message (113) above appears on the payment screen, please use PayPal (the secondary payment gateway on our website) to make your payment.

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8. How do I know my credit card transaction is secure?

Our online ordering system uses the industry-standard Secure Sockets Layer (SSL) technology powered by the credit card processors Authorize.net and PayPal.com to encrypt the information you send us when you place your order. The transaction information is encrypted on your computer, sent through the Internet as scrambled code, and decrypted on the credit card processor's secure server. Therefore, your credit card information is secure and cannot be read in transit.

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9. How do I convert a CEU to a PDH or an LU?

1.0 CEU (Continuing Education Unit) = 10 PDHs or 10 LUs.

1.0 PDH (Professional Development Hour) = 1.0 Clock Hour (minimum 50 minutes).

1.0 LU (Learning Unit) for architects = 1.0 PDH for engineers.

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10. How much do online courses cost?

The standard price of our online course ranges from $15 to $30 per credit hour. Special discounts are available during promotional events. Group discounts are also available to any company with four or more engineers and/or surveyors who must meet continuing education requirements and register as PDHonline users. To receive a special group discount, please contact us at info@PDHonline.org or at 703-478-6833 for details.

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11. How can I get a receipt for my purchase?

We will send you a receipt through email once we receive your online payment or check payment.

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12. How can I get an additional certificate of completion?

You may print certificates of completion for the courses you have taken from the top menu bar in "My Account".

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13. How can I retrieve my password?

You may retrieve your password by using the "Forgot Your Password?" feature on our website.

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14. How can I get a complete record of the courses I have taken from your website?

You can obtain a complete record of the courses you have taken from the top menu bar in "My Account".

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15. How can I contact the instructor?

You may contact the instructor using emails by clicking on the instructor's name within the course or through instructor@PDHonline.org. In your email, be specific about which course you would like to discuss.

You may also contact the instructor through the quiz end questionnaire or through "My Account" for courses you have completed.

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16. How can I get a copy of the PDHonline course catalog?

We offer the catalog electronically for online users. You can print a copy of the PDHonline course catalog from "Courses" on the top menu bar.

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17. How can I update my personal information?

You can update your personal information in "My Account" or when you take a quiz.

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18. How may I become a PDHonline course provider?

If you are interested in becoming a PDHonline course provider, you should submit a resume, a brief biography and a list of proposed course topics to info@PDHonline.org. We review your educational background and practical experience and notify you of the result. For more information, please click "Provider" on the top menu bar.

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19. How many questions are in each quiz?

The number of quiz questions varies from course to course. There are a minimum of 10 quiz questions in each course offering less than 5 PDH credits, and a minimum of 20 quiz questions in each course offering more than 4 PDH credits. For courses registered with the AIA/CES, there are 10 quiz questions for the first LU credit and 5 quiz questions for each additional LU credit. For example, a 4-LU course has a minimum of 25 quiz questions.

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20. Why can't I enter PDHonline Course Library after I completed the registration?

Your web browser's cookie function may be disabled or your web browser is an old version. To access PDHonline's personalized web pages, you need to turn on the cookie function in your web browser per instructions below.

If you're using Internet Explorer Version 6.0 or higher:
1. Choose Tools, then
2. Internet Options.
3. Click the Privacy tab,
4. Move the slider to the bottom to Accept All Cookies.
Note: You may also click the Edit button to override cookie handling for individual websites or click the Advanced button to override automatic cookie handling.

If you're using Internet Explorer Version 5.0 or 5.5:
1. Choose Tools, then
2. Internet Options.
3. Click the Security tab.
4. Click Internet, then Custom Level.
5. Scroll down to Cookies and Enable per-session cookies (not stored).

If you're using Netscape Communicator 4.0 or later version:
On your Task Bar, click:
1. Edit, then
2. Preferences, then
3. Click on Advanced.
4. Select "Enable all cookies" in the box labeled "Cookies".

If enabling the cookie function in your browser does not eliminate the problem and your web browser is not the latest version, we recommend you to download the latest Microsoft Internet Explorer or download the latest Netscape Communicator.


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21. Why can't I login using my email address (user ID) and password?

Usually this is caused by an incorrect password. Please note that the password is case sensitive. If you are not sure what password you entered before, you may request your password by using the "Forgot Your Password?" feature on our website.

The other possible cause is that your web browser's cookie function may be disabled. To access PDHonline's personalized web pages, you must enable the cookie function in your web browser. See FAQ No. 20 for instruction on how to enable the cookie function.

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22. Why can't I open the PDF files on your website?

You may not have Adobe Acrobat Reader installed on your computer or you may have an earlier version. Please click the button below to download the latest FREE version of Acrobat Reader.

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23. Why can't I access the course or quiz after online payment?

To activate the course or quiz, you must click the "Click here to continue" link at the end of the online payment screen to fully complete the process. If you cannot access the quiz or course materials after online payment, please notify us through "Contact Us" or call us at 703-478-6833. Once we receive your notification, we will activate the quiz or course for you, and send you an email notification about the quiz or course activation.

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24. Why do you have several almost identical websites?

To provide the highest quality service with the least interruption, we operate several mirror sites for the convenience of our valued customers. PDHcenter.com, PDHcenter.org and PDHonline.org are just some of the websites owned and maintained by our organization. If you have difficulty in accessing one of our websites, please try to access another one. All of our online courses are available through any of the above websites. You may even use the same user ID and password to access any of our websites.

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25. What are the advantages of taking online courses?

Taking PDH online courses are

  • Convenient - You can study the course materials and complete the quiz at your own pace in the comfort of your own home or office.
  • Efficient - You save a lot of time because you do not travel to remote locations.
  • Economical - You save a lot of money because there are no raveling and lodging costs.
  • Beneficial - You benefit from the feedback of your peers which is incorporated in our courses periodically.

In short, taking online courses is more convenient, more efficient, and more economical than attending seminars or conferences.

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26. What happens if I miss the live webinar?

You will be automatically enrolled into the next session. Most of our webinars are offered once every three to four months. Please check our website for specific webinar schedule.
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27. What computer system and software do I need to view online courses?

You need the following computer system and software to view online courses:

Computer: IBM PC or compatibles, Apple Mac
Operating System: Microsoft Windows 95/98/Me/XP/NT or Mac OS/OS X
Web Browser: Microsoft Internet Explorer 4.0 or later, or Netscape 4.0 or later.
Adobe Acrobat Reader: Adobe Acrobat Reader 5.0 or later is required because most of our course materials are provided in PDF format. Click the button below to download the latest version of FREE Acrobat Reader.

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28. What is the passing score for PDHonline quizzes?

The passing score is 70% for all PDHonline quizzes except those registered with AIA/CES or approved by Texas PLS Board. The passing score for AIA/CES registered courses and Texas PLS Board approved courses is 80% and 95%, respectively.

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29. What are the definitions of PDH, LU and CEU?

A Professional Development Hour (PDH) is defined as one contact hour of instruction, presentation or study. The term PDH is commonly used in the engineering community. The maximum PDH credit for a seminar that starts at 8 a.m. and ends at 5 p.m. with an hour lunch is eight (8). Short breaks are permissible as long as a minimum of 50 minutes of presentation/participation/study per hour is undertaken. If there are no breaks, or there are breaks of less than 10 minutes per hour, no additional time may be claimed. PDH credit cannot exceed the actual contact clock hours. PDH credit is rounded off to the nearest half hour. No activity under a half hour is accepted for credit. For example, a qualifying activity of 30 to 49 minutes would be reported as 0.5 PDH and an activity of 50 to 70 minutes would be reported as 1.0 PDH. A PDH is sometimes called a PDU (Professional Development Unit).

The Learning Unit (LU) is used by the American Institute of Architects' Continuing Education Systems (AIA/CES) and is based on a 60-minute hour. Time beyond 60 minutes is recorded in quarter hour increments (e.g., 1 hour 45 minutes = 1.75 LUs). Credit should be stated as an AIA/CES Learning Unit hour (AIA/CES LU). In order for programs to qualify for Health, Safety and Welfare (HSW) credit, providers must demonstrate that 75% of the content specifically addresses one or more HSW-related issues. Programs that qualify for HSW credit are identified as "AIA/CES Learning Unit (HSW)" or "AIA/CES LU (HSW)."

The Continuing Education Unit (CEU) is a nationally recognized and uniform unit of measure for continuing education and training. One CEU is awarded for each 10 contact hours of instruction or study. When a provider of CE activities fully follows the requirements of the International Association for Continuing Education and Training (IACET) in awarding CEUs, 10 PDHs will be credited for 1 CEU. However, one should be aware that some organizations may advertise CEU credit without having met the requirements of the IACET.

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30. What is the PDH or CPC requirement in each state?

Typically, each licensee is required to obtain a total of 15 (30 if biennial) PDH units during a renewal period year. In Louisiana and Texas, 1 PDH unit must be earned in Engineering Ethics during the renewal period. Mississippi requires 2 PDH units of Ethics training during three renewal periods. In the state of Florida, each licensee must obtain 8 PDH units during each license renewal biennium; four (4) hours must relate to the licensee’s area(s) of practice and 4 hours must relate to the Board’s Laws and Rules (Florida Statute Chapter 471 and Florida Administrative Code Chapter 61G15). For more information regarding specific PDH or CPC requirements in your state, please contact your board by phone or visit your board website.

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31. What kinds of activities are qualified as PDH activities?

Determination of qualifying activities must be made by the licensee in states that do not pre-approve courses or activities. With the broad range of opportunities to earn PDH credit, it is up to the licensee to determine whether the activity qualifies under the Board's requirements. The following activities are usually acceptable to the state boards:
  • Completing online courses or correspondence courses on topics related to the licensee's professional practice (a test is required at the end of the course).
  • Completing or attending seminars or in-house training programs which relate to the licensee's professional practice.
  • Attending technical or professional society meetings when a topic related to the licensee's professional practice is presented as a principal part of the program.
  • Teaching a course for the first time or expending substantial time updating material previously taught.
  • Completing management or ethics courses which improve one's business or profession.

For additional information on typical qualifying and non-qualifying PDH activities, please study "NCEES: Continuing Professional Competency Guidelines ".

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32. Do I have another chance to take the quiz if I fail on the first attempt?

Yes, you may repeat the quiz until you pass (at no additional charge within one year of purchase). Once you pass the quiz, you can't access the quiz without purchasing the course again.

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33. Do I have to be online the entire time to take a course?

No, you may print the course materials and study them off-line, at your convenience.

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34. Do I need to submit a copy of the certificate of completion to my state board?

Usually you do not need to mail your certificates of completion to your board unless you are asked to do so on the renewal form or when you are audited. However, you should keep a copy of the certificate of completion for your own record.

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35. Do you offer corporate training programs?

Yes. We can design, implement, maintain or provide your corporate online training program. Please contact us at info@PDHonline.org or at 703-478-6833 for details.

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36. Do you report PDH credits to the state boards?

Yes. As an approved continuing education provider, PDHonline.org submits monthly or quarterly reports when required. Three states currently require reporting. The reports include the names and license numbers of all registrants in Florida and North Carolina, and Tennessee PLSs completing the PDHonline courses during that month or quarter and the PDH credits earned.

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37. Do you offer group discounts?

Yes. Group discounts are available to any company with four or more engineers and/or surveyors who must meet the continuing education requirements and who wich to register as PDHonline users. To receive a special group discount, please contact us at info@PDHonline.org or at 703-478-6833 for details.

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38. Do you share my contact information with anyone?

No. Information about you is required to process your orders and will only be used to provide a more personalized experience during your learning sessions. PDHonline.org/PDHcenter.com respects your personal privacy. We will not release your name, address, telephone number or email address to anyone without your consent.

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39. Do you accept all major credit cards?

Yes. We accept all major credit cards through Express Checkout or PayPal.com. You need to choose Express Checkout if you want to use American Express corporate cards or Discover Cards.

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40. Do you offer correspondence courses?

Yes. You may call 703-478-6833 for the course catalog and order form. There is a shipping and handling fee for each correspondence course.

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41. Do you offer live seminars?

Yes, we offer live web seminars (webinars) through the Internet for certain topics. You can attend our webinars from your home or office using a computer and/or telephone.

Our live webinar program has been approved by the New York State Board for Engineering and Land Surveying. Please click "Live Courses & Web Seminars" for the upcoming webinar schedule.
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42. Do you report Learning Units directly to the AIA for AIA members?

Yes, we report your Learning Units directly to the AIA on a monthly basis. Because Learning Units are entered into a database manually by AIA staff, it will take approximately 8 weeks for your Learning Units to appear on your AIA transcript. To ensure that your LUs are included in our report, you must provide your AIA membership number in your profile, and you must take the courses listed under the category "AIA/CES Registered Courses". If you take courses not registered with AIA/CES, you must report the earned Learning Units using the Self Report Form provided by AIA/CES. To update your profile, please visit "My Account" on the top menu bar.

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43. What does HSW mean for AIA/CES registered courses?

HSW stands for Health, Safety and Welfare. American Institute of Architects (AIA), many state architectural boards and some state engineering boards require that a certain number of continuing education hours are in the subject areas that relate to the health, safety and welfare of the public. All PDH online courses that qualify for HSW credits are clearly indicated in the course titles.

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44. Which states have mandatory Continuing Professional Competency (CPC) requirements?

Currently, thirty-three states require evidence of Continuing Professional Competency (CPC) or Mandatory Continuing Education (MCE) as a condition for renewal of the individual's professional license. Most other states are expected to follow suit in the near future. The web sites of the National Society of Professional Engineers and the American Institute of Architects contain a summary of CPC and MCE status in each state. To learn more about the CPC or MCE requirement of each state, you may visit these two websites or go to the website of a particular state board of registration for professional engineers, land surveyors or architects.

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45. Is one PDH unit equal to one hour of continuing education (one contact hour)?

Yes, one PDH (Processional Development Hour) is equal to one hour of continuing education or one contact hour. See the table below for typical conversion from other continuing education activities to PDH:

CONVERSION TABLE

One college semester hour.................................. 45 PDH
One college quarter hour..................................... 30 PDH
One continuing education unit (CEU)..................... 10 PDH
One contact hour of teaching for the first time ........ 2 PDH
Each published paper, article or book.................... 10 PDH
Each patent..................................................... 10 PDH

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46. Where can I get answers for other questions about continuing education?

The following state boards of registration for PE and PLS provide answers to FAQ or supply detailed information regarding continuing education on their websites:

Florida Board of Professional Engineers
Georgia Board of Professional Engineers and Land Surveyors
Kansas State Board of Technical Professions
Louisiana Professional Engineering and Land Surveying Board
Minnesota Board of AELSLAGID
Mississippi State Board of Registration for PE and PLS
Montana Board of PE and LS
New Hampshire Board Of Licensure For Professional Engineers
Oregon State Board of Examiners
South Dakota Board of Technical Professions

The following Canadian provincial boards of registration for PEng also provide detailed information regarding continuing education on their websites:

The Association of Professional Engineers, Geologists and Geophysicists of Alberta
Association of Professional Engineers & Geoscientists of Newfoundland
The Association of Professional Engineers of Prince Edward Island
Association of Professional Engineers and Geoscientists of New Brunswick

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47. Can I access online courses from any computer after the purchase?

Yes. To access your account, you need to login using the same user ID (your email address) and password you used previously.

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48. Why can't I find my PDH records at myfloridalicense.com?

As a Florida Board approved continuing education provider, PDHonline.org/PDHcenter.com submits a monthly PDH report to the Florida Board of Professional Engineers. However, the board currently does not have the capability to enter the PDH records into the Florida DBPR LicensEase database of myfloridalicense.com. That is why your account at myfloridalicense.com does not show PDH records for the courses you took with us. However, you may manually enter your PDH credits through myfloridalicense.com starting September, 2006. Here is a detailed step-by-step guide to self-report your PDH through Florida DBPR's website:

  1. Go to http://www.myfloridalicense.com.
  2. On the home page of myfloridalicense.com, click on "Renew a License" under User Services.
  3. On the next screen, choose Path 1 for the first time users or Path 2 for the return users (the following steps are for Path 2 only).
  4. On the Online Services Log On screen, enter User ID (a numerical number assigned to you by FL DBPR) and PIN. Then click on "Log On" button.
  5. The next screen shows your Account Summary. On this screen, click on the blue link "Report Continuing Education" (near the middle of the screen, below "Pay Fines").
  6. On the Reporting Summary screen, click on the link "Add/Update Continuing Education Course".
  7. On the Add/Update Continuing Education Course screen, click on the link "Search for Approved Providers". A pop-up box will open.
  8. On the Provider Search pop-up screen, choose "Laws and Rules" or "Areas of Practice" from the drop down menu, and enter PDH for Provider Name before clicking on the "Search" button.
  9. On the Provider Search pop-up screen, choose "PDHonline.org, Inc. / PDH Center"
  10. On the Add/Update Continuing Education Course screen, enter Continuing Education Course Name, Date of Completion and Hours, and then click on "Submit" button.
  11. The next CE Reporting Summary screen will show the reported course and hours. This screen also provides the editing or deleting function.
  12. Repeat the above Steps 6 through 11 to enter additional courses you have completed.
Once you complete the self-reporting process, you should be able to see your PDH record when you click on "View Continuing Ed" on the left menu bar of your account webpage, and you may renew your Florida PE license online using your credit card. If you prefer to renew your license by mail, you should send your renewal form along with the evidence of your PDH credits to the Florida Board of Professional Engineers.

For additional information, please visit the Board website below:

Florida Board of Professional Engineers
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49. Why can't I find my previous PDH course purchase or completed course records in My Account?

This may be because you have more than one account with us. If your email address has changed, you should still use the old email address and the associated password to access your previous account information. If you would like to combine the account information, please provide us your old and new email addresses through "Contact Us" or call us at 703-478-6833.

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50. Why can't I receive the password I requested through your website?

Our server sends out your password immediately upon your online request. If you have not received your password through email, please check your junk or spam email folder if applicable. If it is not there or you do not have junk email folder, please check your email filter setting. Some of your email systems may block emails from senders not listed in your contact list.
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If you could not find the answer to your question, please send your question through "Contact Us".