Frequently Asked Questions/Online Help

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  1. How does your continuing education program work?
  2. How do I take an online course?
  3. How much time will I be allowed to complete a course?
  4. How do I pay for the online courses?
  5. How can I get a complete record of the courses I have taken from your website?
  6. How can I contact the instructor?
  7. How may I become a PDHonline course provider?
  8. How many questions are in each quiz?
  9. What happens if I miss the live webinar?
  10. What is the passing score for PDHonline quizzes?
  11. What are the definitions of PDH, LU and CEU?
  12. Do I have to be online the entire time to take a course?
  13. Do you report PDH credits to the state boards?
  14. Do you offer live seminars?
  15. Can I access online courses from any computer after the purchase?
  16. Why can't I find my PDH records at myfloridalicense.com?
  17. Why can't I receive the password I requested through your website?

If you could not find the answer to your question, please send your question through "Contact Us".


1. How does your continuing education program work?

All PDHonline courses are designed with a clear purpose and objective to maintain, improve, or expand the skills and knowledge relevant to the licensee's field of practice. Courses offered by PDH Center are the state-of-the-art in the field of engineering and surveying. Each lecture is supplemented with new learning materials including links to additional resources and a quiz to help the attendee earn professional development hours (PDH units) or AIA Learning Units (LU).

Developed and maintained by professional engineers, PDHonline.org/PDHcenter.com is a fully automated virtual classroom dedicated to the online continuing education for engineers, surveyors and architects. Our server is programmed to conduct quizzes, issue Certificates of Completion, and keep records of your PDH activities on a 24/7 schedule.

All the online courses offered by PDHonline.org/PDHcenter.com comply with the model guidelines published by National Council of Examiners for Engineering and Surveying (NCEES), which are adopted by most state boards of registration for PE & PLS. Our online courses registered with the AIA/CES meet the guidelines and criteria established by the American Institute of Architects' Continuing Education System (AIA/CES).

Because they are selected based on their educational background and practical experience, PDHonline instructors are qualified to teach the subject matter. Many of them have over ten years of practical experience, and are registered professionals in their field of practice.


As an approved continuing education provider, PDHonline.org/PDHcenter.com maintains records of all online PDH activities for at least seven (7) years. Our records include the name of the attendee who satisfactorily completed the course, the type of activity, date of the activity, the instructor's name, sponsoring organization, and the PDH credits earned. Copies of these records for audit verification purposes may be requested by sending emails to info@PDHonline.org.

Three states require continuing education providers to submit reports to their respective boards of registration. As an approved provider, PDH Center submits monthly or quarterly reports. These reports include the names and license numbers of all Florida PE & PLS, North Carolina PE & PLS and Tennessee PLS, completing PDHonline courses during that month or quarter and the PDH credits earned.

As an AIA/CES Registered Provider, PDH Center submits monthly reports, including the names and AIA numbers of all AIA members completing the PDHonline courses and the Learning Units (LU) earned, to the Oklahoma AIA/CES Records office.

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2. How do I take an online course?

Because it is not necessary to study the course materials online immediately after purchase, there are three methods you may use to take an online course.

Method A: Treat the online course like it is a home-study course. Here is the recommended procedure:

  1. Purchase the course using one of the payment options.
  2. Download the course files if they are in PDF or Word format.
  3. Print the course materials and quiz questions from your browser.
  4. Study the course materials at your own pace.
  5. Complete the quiz on paper (off-line) if you like.
  6. Log onto our website and enter your quiz answers - our computer will grade your quiz immediately.
  7. Take the quiz again without additional charge, if you fail the quiz.
  8. Print the certificate of completion when you pass the quiz.
Method B: Take the online course entirely by computer. Here is the recommended procedure:
  1. Purchase the course using one of the payment options.
  2. Review the quiz questions online - you may optionally print the quiz questions.
  3. You may save the course materials and quiz questions on your computer for off-line study.
  4. Study the course materials at your own pace online or off-line.
  5. Complete the quiz online - our computer will grade your quiz immediately.
  6. Take the quiz again without additional charge, if you fail the quiz.
  7. Print the certificate of completion when you pass the quiz.
Method C: Take the online course using any combination of the techniques mentioned in Methods A & B.
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3. How much time will I be allowed to complete a course?

You have one year from the date of purchase to complete the course.

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4. How do I pay for the online courses?

To obtain PDH credits for any PDH online course, you must purchase the course and take a quiz. There are two payment options:

1. Payment by Credit Card or eCheck through Express Checkout or PayPal.com.

Visa, MasterCard, AMEX & Discover Visa, MasterCard & eCheck
Authorize.net PayPal.com

We accept Visa, MasterCard, American Express and Discover. Please choose the Express Checkout option if you want to use the Discover or American Express Corporate Credit Card or if you cannot make an instant online purchase due to certain restrictions at PayPal.com. If you experience any other problem with PayPal.com, you may contact them at 1-888-221-1161.

2. Payment by Check or Money Order

If you experience any difficulties in paying by credit card online or prefer to pay by check, you may purchase the course by sending a check or money order to:
PDHcenter.com
2410 Dakota Lakes Drive
Herndon, VA 20171-2995
U.S.A.
Note: The check or money order should be made payable to PDHcenter.com, and must be drawn on a US bank in US dollars. Once we receive your payment, we will notify you by email so that you can take the quiz and obtain your Certificate of Completion.

3. Payment by Credit Card through Phone, Fax or Email

We also accept credit card orders over the phone, fax or email if you provide us the following information:
Your name
Your daytime phone number
Credit card number
Credit card expiration date
The name on the credit card
The 5-digit zipcode on the credit card statements
Course numbers or titles
Here is our phone number: (703) 478-6833, fax number: (703) 481-9535, and email address: info@PDHcenter.com. Once we receive your order, we will notify you by email about the course activation.

4. Payment through Purchase Order or Corporate Account

We accept purchase orders or corporate accounts. Please email us at info@PDHcenter.com and provide the following information to set up your corporate account or purchase order:
Your name
Your company name
Your company address
Your company phone & fax numbers
The name & email of the contact person
Course numbers or titles
Special arrangement can be made to activate the courses using your corporate purchase order. Please contact us by phone or through email for details.
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5. How can I get a complete record of the courses I have taken from your website?

You can obtain a complete record of the courses you have taken from the top menu bar in "My Account".

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6. How can I contact the instructor?

You may contact the instructor using emails by clicking on the instructor's name within the course or through instructor@PDHonline.org. In your email, be specific about which course you would like to discuss.

You may also contact the instructor through the quiz end questionnaire or through "My Account" for courses you have completed.

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7. How may I become a PDHonline course provider?

If you are interested in becoming a PDHonline course provider, you should submit a resume, a brief biography and a list of proposed course topics to info@PDHonline.org. We review your educational background and practical experience and notify you of the result. For more information, please click "Provider" on the top menu bar.

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8. How many questions are in each quiz?

The number of quiz questions varies from course to course. There are a minimum of 10 quiz questions in each course offering less than 5 PDH credits, and a minimum of 20 quiz questions in each course offering more than 4 PDH credits. For courses registered with the AIA/CES, there are 10 quiz questions for the first LU credit and 5 quiz questions for each additional LU credit. For example, a 4-LU course has a minimum of 25 quiz questions.

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9. What happens if I miss the live webinar?

You will be automatically enrolled into the next session. Most of our webinars are offered once every three to four months. Please check our website for specific webinar schedule.
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10. What is the passing score for PDHonline quizzes?

The passing score is 70% for all PDHonline quizzes except those registered with AIA/CES or approved by Texas PLS Board. The passing score for AIA/CES registered courses and Texas PLS Board approved courses is 80% and 95%, respectively.

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11. What are the definitions of PDH, LU and CEU?

A Professional Development Hour (PDH) is defined as one contact hour of instruction, presentation or study. The term PDH is commonly used in the engineering community. The maximum PDH credit for a seminar that starts at 8 a.m. and ends at 5 p.m. with an hour lunch is eight (8). Short breaks are permissible as long as a minimum of 50 minutes of presentation/participation/study per hour is undertaken. If there are no breaks, or there are breaks of less than 10 minutes per hour, no additional time may be claimed. PDH credit cannot exceed the actual contact clock hours. PDH credit is rounded off to the nearest half hour. No activity under a half hour is accepted for credit. For example, a qualifying activity of 30 to 49 minutes would be reported as 0.5 PDH and an activity of 50 to 70 minutes would be reported as 1.0 PDH. A PDH is sometimes called a PDU (Professional Development Unit).

The Learning Unit (LU) is used by the American Institute of Architects' Continuing Education Systems (AIA/CES) and is based on a 60-minute hour. Time beyond 60 minutes is recorded in quarter hour increments (e.g., 1 hour 45 minutes = 1.75 LUs). Credit should be stated as an AIA/CES Learning Unit hour (AIA/CES LU). In order for programs to qualify for Health, Safety and Welfare (HSW) credit, providers must demonstrate that 75% of the content specifically addresses one or more HSW-related issues. Programs that qualify for HSW credit are identified as "AIA/CES Learning Unit (HSW)" or "AIA/CES LU (HSW)."

The Continuing Education Unit (CEU) is a nationally recognized and uniform unit of measure for continuing education and training. One CEU is awarded for each 10 contact hours of instruction or study. When a provider of CE activities fully follows the requirements of the International Association for Continuing Education and Training (IACET) in awarding CEUs, 10 PDHs will be credited for 1 CEU. However, one should be aware that some organizations may advertise CEU credit without having met the requirements of the IACET.

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12. Do I have to be online the entire time to take a course?

No, you may print the course materials and study them off-line, at your convenience.

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13. Do you report PDH credits to the state boards?

Yes. As an approved continuing education provider, PDHonline.org submits monthly or quarterly reports when required. Three states currently require reporting. The reports include the names and license numbers of all registrants in Florida and North Carolina, and Tennessee PLSs completing the PDHonline courses during that month or quarter and the PDH credits earned.

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14. Do you offer live seminars?

Yes, we offer live web seminars (webinars) through the Internet for certain topics. You can attend our webinars from your home or office using a computer and/or telephone.

Our live webinar program has been approved by the New York State Board for Engineering and Land Surveying. Please click "Live Courses & Web Seminars" for the upcoming webinar schedule.
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15. Can I access online courses from any computer after the purchase?

Yes. To access your account, you need to login using the same user ID (your email address) and password you used previously.

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16. Why can't I find my PDH records at myfloridalicense.com?

As a Florida Board approved continuing education provider, PDHonline.org/PDHcenter.com submits a monthly PDH report to the Florida Board of Professional Engineers. However, the board currently does not have the capability to enter the PDH records into the Florida DBPR LicensEase database of myfloridalicense.com. That is why your account at myfloridalicense.com does not show PDH records for the courses you took with us. However, you may manually enter your PDH credits through myfloridalicense.com starting September, 2006. Here is a detailed step-by-step guide to self-report your PDH through Florida DBPR's website:

  1. Go to http://www.myfloridalicense.com.
  2. On the home page of myfloridalicense.com, click on "Renew a License" under User Services.
  3. On the next screen, choose Path 1 for the first time users or Path 2 for the return users (the following steps are for Path 2 only).
  4. On the Online Services Log On screen, enter User ID (a numerical number assigned to you by FL DBPR) and PIN. Then click on "Log On" button.
  5. The next screen shows your Account Summary. On this screen, click on the blue link "Report Continuing Education" (near the middle of the screen, below "Pay Fines").
  6. On the Reporting Summary screen, click on the link "Add/Update Continuing Education Course".
  7. On the Add/Update Continuing Education Course screen, click on the link "Search for Approved Providers". A pop-up box will open.
  8. On the Provider Search pop-up screen, choose "Laws and Rules" or "Areas of Practice" from the drop down menu, and enter PDH for Provider Name before clicking on the "Search" button.
  9. On the Provider Search pop-up screen, choose "PDHonline.org, Inc. / PDH Center"
  10. On the Add/Update Continuing Education Course screen, enter Continuing Education Course Name, Date of Completion and Hours, and then click on "Submit" button.
  11. The next CE Reporting Summary screen will show the reported course and hours. This screen also provides the editing or deleting function.
  12. Repeat the above Steps 6 through 11 to enter additional courses you have completed.
Once you complete the self-reporting process, you should be able to see your PDH record when you click on "View Continuing Ed" on the left menu bar of your account webpage, and you may renew your Florida PE license online using your credit card. If you prefer to renew your license by mail, you should send your renewal form along with the evidence of your PDH credits to the Florida Board of Professional Engineers.

For additional information, please visit the Board website below:

Florida Board of Professional Engineers
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17. Why can't I receive the password I requested through your website?

Our server sends out your password immediately upon your online request. If you have not received your password through email, please check your junk or spam email folder if applicable. If it is not there or you do not have junk email folder, please check your email filter setting. Some of your email systems may block emails from senders not listed in your contact list.
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If you could not find the answer to your question, please send your question through "Contact Us".