Frequently Asked Questions/Online Help

Approved Provider How It Works Registration & Login
Price & Payment Quiz & Passing Score Accessing Courses & Files
Certificates & Reporting PDH Requirements All FAQ's

  1. How do I pay for the online courses?
  2. Why didn't my credit card transaction go through?
  3. How do I know my credit card transaction is secure?
  4. How much do online courses cost?
  5. How can I get a receipt for my purchase?
  6. How can I get a copy of the PDHonline course catalog?
  7. Do you offer corporate training programs?
  8. Do you offer group discounts?
  9. Do you accept all major credit cards?

If you could not find the answer to your question, please send your question through "Contact Us".


1. How do I pay for the online courses?

To obtain PDH credits for any PDH online course, you must purchase the course and take a quiz. There are two payment options:

1. Payment by Credit Card or eCheck through Express Checkout or PayPal.com.

Visa, MasterCard, AMEX & Discover Visa, MasterCard & eCheck
Authorize.net PayPal.com

We accept Visa, MasterCard, American Express and Discover. Please choose the Express Checkout option if you want to use the Discover or American Express Corporate Credit Card or if you cannot make an instant online purchase due to certain restrictions at PayPal.com. If you experience any other problem with PayPal.com, you may contact them at 1-888-221-1161.

2. Payment by Check or Money Order

If you experience any difficulties in paying by credit card online or prefer to pay by check, you may purchase the course by sending a check or money order to:
PDHcenter.com
2410 Dakota Lakes Drive
Herndon, VA 20171-2995
U.S.A.
Note: The check or money order should be made payable to PDHcenter.com, and must be drawn on a US bank in US dollars. Once we receive your payment, we will notify you by email so that you can take the quiz and obtain your Certificate of Completion.

3. Payment by Credit Card through Phone, Fax or Email

We also accept credit card orders over the phone, fax or email if you provide us the following information:
Your name
Your daytime phone number
Credit card number
Credit card expiration date
The name on the credit card
The 5-digit zipcode on the credit card statements
Course numbers or titles
Here is our phone number: (703) 478-6833, fax number: (703) 481-9535, and email address: info@PDHcenter.com. Once we receive your order, we will notify you by email about the course activation.

4. Payment through Purchase Order or Corporate Account

We accept purchase orders or corporate accounts. Please email us at info@PDHcenter.com and provide the following information to set up your corporate account or purchase order:
Your name
Your company name
Your company address
Your company phone & fax numbers
The name & email of the contact person
Course numbers or titles
Special arrangement can be made to activate the courses using your corporate purchase order. Please contact us by phone or through email for details.
###

[Back to Top]


2. Why didn't my credit card transaction go through?

Online credit card tranaction failure could be caused by one of the following reasons:

1. Your credit card company may have placed a hold on your credit card transaction. In this case, you will receive the following message on the payment screen:


(2) This transaction has been declined.

To resolve this issue, you need to contact your credit card company to ask them to remove any restriction they have placed on your credit card (they can do so instantly within their systems). Then you can re-submit your transaction online.

2. The billing zip code you entered may not match with your credit card company's record. In this case, you will receive the following message on the payment screen:


(27) The transaction resulted in an AVS mismatch. The address provided does not match billing address of cardholder.

When the error message (27) above appears on the screen, please verify the billing zip code against the one on your credit card statement, close the old payment screen and re-submit the transaction again from the BUY link using the correct billing zip code. If you receive your credit card statement at your home address, your billing zip code should be your home zip code. Your billing zip code must match the first 5-digits of the zip code on your credit card statement to be successfully processed by our online payment system. If you do not have the correct billing zip code, you may place your order over the phone by calling 703-478-6833.

3. Occasionally, the following error message may result after you re-submit the transaction:


(98) This transaction cannot be accepted.

If the error message (98) above appears on the payment screen, please close the payment screen (the one with a light yellow background) and re-start the payment process. If the problem persists, please call us at 703-478-6833 to place your order over the phone.

4. Occasionally, the following error message may appear when our primary payment gateway is temporarily not available:


(131) This transaction cannot be accepted at this time.

If the error message (113) above appears on the payment screen, please use PayPal (the secondary payment gateway on our website) to make your payment.

###

[Back to Top]


3. How do I know my credit card transaction is secure?

Our online ordering system uses the industry-standard Secure Sockets Layer (SSL) technology powered by the credit card processors Authorize.net and PayPal.com to encrypt the information you send us when you place your order. The transaction information is encrypted on your computer, sent through the Internet as scrambled code, and decrypted on the credit card processor's secure server. Therefore, your credit card information is secure and cannot be read in transit.

###

[Back to Top]


4. How much do online courses cost?

The standard price of our online course ranges from $15 to $30 per credit hour. Special discounts are available during promotional events. Group discounts are also available to any company with four or more engineers and/or surveyors who must meet continuing education requirements and register as PDHonline users. To receive a special group discount, please contact us at info@PDHonline.org or at 703-478-6833 for details.

###

[Back to Top]


5. How can I get a receipt for my purchase?

We will send you a receipt through email once we receive your online payment or check payment.

###

[Back to Top]


6. How can I get a copy of the PDHonline course catalog?

We offer the catalog electronically for online users. You can print a copy of the PDHonline course catalog from "Courses" on the top menu bar.

###

[Back to Top]


7. Do you offer corporate training programs?

Yes. We can design, implement, maintain or provide your corporate online training program. Please contact us at info@PDHonline.org or at 703-478-6833 for details.

###

[Back to Top]


8. Do you offer group discounts?

Yes. Group discounts are available to any company with four or more engineers and/or surveyors who must meet the continuing education requirements and who wich to register as PDHonline users. To receive a special group discount, please contact us at info@PDHonline.org or at 703-478-6833 for details.

###

[Back to Top]


9. Do you accept all major credit cards?

Yes. We accept all major credit cards through Express Checkout or PayPal.com. You need to choose Express Checkout if you want to use American Express corporate cards or Discover Cards.

###

[Back to Top]


If you could not find the answer to your question, please send your question through "Contact Us".