Frequently Asked Questions/Online Help

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  1. How do I take an online course?
  2. How much time will I be allowed to complete a course?
  3. How many questions are in each quiz?
  4. Why can't I access the course or quiz after online payment?
  5. What is the passing score for PDHonline quizzes?
  6. Do I have another chance to take the quiz if I fail on the first attempt?

If you could not find the answer to your question, please send your question through "Contact Us".


1. How do I take an online course?

Because it is not necessary to study the course materials online immediately after purchase, there are three methods you may use to take an online course.

Method A: Treat the online course like it is a home-study course. Here is the recommended procedure:

  1. Purchase the course using one of the payment options.
  2. Download the course files if they are in PDF or Word format.
  3. Print the course materials and quiz questions from your browser.
  4. Study the course materials at your own pace.
  5. Complete the quiz on paper (off-line) if you like.
  6. Log onto our website and enter your quiz answers - our computer will grade your quiz immediately.
  7. Take the quiz again without additional charge, if you fail the quiz.
  8. Print the certificate of completion when you pass the quiz.
Method B: Take the online course entirely by computer. Here is the recommended procedure:
  1. Purchase the course using one of the payment options.
  2. Review the quiz questions online - you may optionally print the quiz questions.
  3. You may save the course materials and quiz questions on your computer for off-line study.
  4. Study the course materials at your own pace online or off-line.
  5. Complete the quiz online - our computer will grade your quiz immediately.
  6. Take the quiz again without additional charge, if you fail the quiz.
  7. Print the certificate of completion when you pass the quiz.
Method C: Take the online course using any combination of the techniques mentioned in Methods A & B.
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2. How much time will I be allowed to complete a course?

You have one year from the date of purchase to complete the course.

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3. How many questions are in each quiz?

The number of quiz questions varies from course to course. There are a minimum of 10 quiz questions in each course offering less than 5 PDH credits, and a minimum of 20 quiz questions in each course offering more than 4 PDH credits. For courses registered with the AIA/CES, there are 10 quiz questions for the first LU credit and 5 quiz questions for each additional LU credit. For example, a 4-LU course has a minimum of 25 quiz questions.

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4. Why can't I access the course or quiz after online payment?

To activate the course or quiz, you must click the "Click here to continue" link at the end of the online payment screen to fully complete the process. If you cannot access the quiz or course materials after online payment, please notify us through "Contact Us" or call us at 703-478-6833. Once we receive your notification, we will activate the quiz or course for you, and send you an email notification about the quiz or course activation.

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5. What is the passing score for PDHonline quizzes?

The passing score is 70% for all PDHonline quizzes except those registered with AIA/CES or approved by Texas PLS Board. The passing score for AIA/CES registered courses and Texas PLS Board approved courses is 80% and 95%, respectively.

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6. Do I have another chance to take the quiz if I fail on the first attempt?

Yes, you may repeat the quiz until you pass (at no additional charge within one year of purchase). Once you pass the quiz, you can't access the quiz without purchasing the course again.

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If you could not find the answer to your question, please send your question through "Contact Us".