Frequently Asked Questions/Online Help

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  1. How can I get an additional certificate of completion?
  2. How can I get a complete record of the courses I have taken from your website?
  3. Do I need to submit a copy of the certificate of completion to my state board?
  4. Do you report PDH credits to the state boards?
  5. Do you report Learning Units directly to the AIA for AIA members?
  6. Why can't I find my PDH records at myfloridalicense.com?
  7. Why can't I find my previous PDH course purchase or completed course records in My Account?

If you could not find the answer to your question, please send your question through "Contact Us".


1. How can I get an additional certificate of completion?

You may print certificates of completion for the courses you have taken from the top menu bar in "My Account".

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2. How can I get a complete record of the courses I have taken from your website?

You can obtain a complete record of the courses you have taken from the top menu bar in "My Account".

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3. Do I need to submit a copy of the certificate of completion to my state board?

Usually you do not need to mail your certificates of completion to your board unless you are asked to do so on the renewal form or when you are audited. However, you should keep a copy of the certificate of completion for your own record.

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4. Do you report PDH credits to the state boards?

Yes. As an approved continuing education provider, PDHonline.org submits monthly or quarterly reports when required. Three states currently require reporting. The reports include the names and license numbers of all registrants in Florida and North Carolina, and Tennessee PLSs completing the PDHonline courses during that month or quarter and the PDH credits earned.

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5. Do you report Learning Units directly to the AIA for AIA members?

Yes, we report your Learning Units directly to the AIA on a monthly basis. Because Learning Units are entered into a database manually by AIA staff, it will take approximately 8 weeks for your Learning Units to appear on your AIA transcript. To ensure that your LUs are included in our report, you must provide your AIA membership number in your profile, and you must take the courses listed under the category "AIA/CES Registered Courses". If you take courses not registered with AIA/CES, you must report the earned Learning Units using the Self Report Form provided by AIA/CES. To update your profile, please visit "My Account" on the top menu bar.

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6. Why can't I find my PDH records at myfloridalicense.com?

As a Florida Board approved continuing education provider, PDHonline.org/PDHcenter.com submits a monthly PDH report to the Florida Board of Professional Engineers. However, the board currently does not have the capability to enter the PDH records into the Florida DBPR LicensEase database of myfloridalicense.com. That is why your account at myfloridalicense.com does not show PDH records for the courses you took with us. However, you may manually enter your PDH credits through myfloridalicense.com starting September, 2006. Here is a detailed step-by-step guide to self-report your PDH through Florida DBPR's website:

  1. Go to http://www.myfloridalicense.com.
  2. On the home page of myfloridalicense.com, click on "Renew a License" under User Services.
  3. On the next screen, choose Path 1 for the first time users or Path 2 for the return users (the following steps are for Path 2 only).
  4. On the Online Services Log On screen, enter User ID (a numerical number assigned to you by FL DBPR) and PIN. Then click on "Log On" button.
  5. The next screen shows your Account Summary. On this screen, click on the blue link "Report Continuing Education" (near the middle of the screen, below "Pay Fines").
  6. On the Reporting Summary screen, click on the link "Add/Update Continuing Education Course".
  7. On the Add/Update Continuing Education Course screen, click on the link "Search for Approved Providers". A pop-up box will open.
  8. On the Provider Search pop-up screen, choose "Laws and Rules" or "Areas of Practice" from the drop down menu, and enter PDH for Provider Name before clicking on the "Search" button.
  9. On the Provider Search pop-up screen, choose "PDHonline.org, Inc. / PDH Center"
  10. On the Add/Update Continuing Education Course screen, enter Continuing Education Course Name, Date of Completion and Hours, and then click on "Submit" button.
  11. The next CE Reporting Summary screen will show the reported course and hours. This screen also provides the editing or deleting function.
  12. Repeat the above Steps 6 through 11 to enter additional courses you have completed.
Once you complete the self-reporting process, you should be able to see your PDH record when you click on "View Continuing Ed" on the left menu bar of your account webpage, and you may renew your Florida PE license online using your credit card. If you prefer to renew your license by mail, you should send your renewal form along with the evidence of your PDH credits to the Florida Board of Professional Engineers.

For additional information, please visit the Board website below:

Florida Board of Professional Engineers
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7. Why can't I find my previous PDH course purchase or completed course records in My Account?

This may be because you have more than one account with us. If your email address has changed, you should still use the old email address and the associated password to access your previous account information. If you would like to combine the account information, please provide us your old and new email addresses through "Contact Us" or call us at 703-478-6833.

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If you could not find the answer to your question, please send your question through "Contact Us".